No minimums, no small-business tier
Twenty orders a week from a spare room, or a few hundred from your first unit - same warehouse, same 4pm cut-off, same rate card as everybody else.
No minimum volume, and no cut-down service.
Most fulfilment companies are built around volume: a minimum monthly order count, a tiered contract, or pricing that only starts to make sense once you are shipping thousands of parcels a month. That is not how we work.
Whether you are sending twenty orders a week from a spare room or a few hundred from your first small unit, you get the same process, the same same-day dispatch and the same rate card as a much larger account.
The same service, at the same speed, on the same sheet of paper.
It is usually a time and space problem long before it is a scale problem.
Orders go out after dinner and at weekends, because that is the only time left for them.
A spare room, a garage or a storage unit that was never meant to hold this much, and the next delivery has nowhere to go.
Hours spent picking and taping are hours not spent on product, marketing, or anything that grows the thing.
Nothing ships while you are away, so the shop either closes or the holiday does not happen.
None of these require hitting a particular order count first. If two of them are true, it is worth a conversation - and if we think you are better off carrying on as you are for now, we will say so.
You stop doing the physical work. You do not stop being able to see it.
Handing over fulfilment can feel like giving up a part of the business you have run yourself since the first order. In practice your store connects straight to ours, so orders, stock and tracking move on their own, and the portal shows you every order as it changes.
One rate card, and the only sensible comparison is against your own time.
Storage, pick and pack, and carriage sit on a single rate card. There is no separate small-business price, and nothing that appears later once you are settled in.
If you are weighing us against carrying on yourself, ask for a rate card against your real order numbers rather than a generic quote - the comparison that matters is what an hour of your week is worth against what an order costs to have picked for you.
The process does not change at fifty orders a week or five thousand.
If you are outsourcing for the first time and still deciding between a 3PL and keeping it in-house, that page walks through the trade-off honestly, including the part that counts against us.
Not with us. We work with businesses shipping a small number of parcels a week through to several thousand, on the same rate card and the same process.
Cost comes off a single rate card covering storage, pick and pack, and carriage, scaled to what you actually ship rather than charged as a fixed small-business fee.
No. A live customer portal shows every order and stock level as it changes, and your store stays connected directly to ours - so you keep the visibility you had when you were packing them yourself.
Most accounts are live within 48 hours of signing a rate card, including connecting the store and booking the first stock in.
That is normal, and it is fine. There is no minimum volume commitment, so the cost follows what you actually ship rather than a monthly baseline you have to hit.
Tell us what you are shipping and how many orders a month, and we will have a rate card back to you within one working day.
Tell us what you're shipping, however small. A person - not an autoresponder - replies within one working day, with a rate card.